Returns, Refund & Replacement policy
As part of our company policy, we can only accept returns for the following reasons:
- Item arrived Damaged
- Incorrect item received
Should you receive the goods damaged or incorrectly, please provide photographic evidence to firstname.lastname@example.org. For quicker process, please state your Order number and either (Item arrived Damaged / Incorrect item received) on the subject of your email. Please also state whether you wish a refund or replacement on the body of the email.
Refund will be processed once the item has been received back in our office. Please allow 3-5 working days for the refund to be processed.
Replacement will only be processed on the item has been received back in our office. Replacement is normally sent out within 24-48 hours.